SHIPPING POLICY 

Our Shipping Policy

At Luminate Extracts Shop, we are committed to providing a fast, reliable, and discreet delivery service. Every order is carefully inspected, packed in plain packaging, and dispatched efficiently to ensure your products arrive safely and promptly.

1. Order Processing Times

  • Fulfillment Window: Orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).

  • Same-Day Dispatch Cut-Off: Orders placed before 1:00 PM GMT on a business day are processed for same-day dispatch whenever possible.

  • Order Tracking: As soon as your order has been packaged and handed over to our delivery partner, you will receive an automated shipping confirmation email containing your tracking reference and a direct link to track your shipment.

2. Shipping Rates & Delivery Estimates

We offer flexible domestic and international shipping options tailored to your location and speed requirements.

United Kingdom (Domestic)

Shipping Method Estimated Delivery Time Cost
Standard Delivery 2 – 4 Business Days Calculated at checkout (Free on orders over £50)
Express / Next-Day Delivery 1 – 2 Business Days Calculated at checkout

International Shipping

We deliver to select international destinations across North America, Europe, and globally where local regulations permit the importation of botanical extracts.

Region Estimated Delivery Time Cost
Europe 3 – 7 Business Days Calculated at checkout
United States & North America 5 – 10 Business Days Calculated at checkout
Rest of the World 7 – 14 Business Days Calculated at checkout

Note: Delivery times are estimates provided by postal carriers and may vary due to weather conditions, seasonal peaks, or customs processing times.

3. Discreet Packaging

We respect your privacy. All orders from Luminate Extract Shop are packed and shipped in plain, unbranded outer packaging.

  • External Appearance: There are no visible logos, product descriptions, or botanical references on the outside of the box or mailer bag.

  • Return Address: The return address on the shipping label uses a discreet business name to ensure complete confidentiality from dispatch to delivery.

4. Customs, Duties & Import Taxes (International Orders)

For international orders shipped outside the UK, the recipient is considered the importer of record and must comply with all laws and regulations of the destination country.

  • Customs Charges: Any customs fees, import duties, tariffs, or local taxes levied by the destination country are the sole responsibility of the customer.

  • Customs Delays: Local customs clearance procedures can occasionally cause delays beyond our control. Luminate Extract Shop is not responsible for postal delays caused by international customs inspections.

5. Address Accuracy & Undeliverable Packages

  • Correct Address: Please verify that your shipping address is accurate and complete prior to submitting your order. Luminate Extract Shop is not liable for orders delivered to incorrect or incomplete addresses supplied by the buyer.

  • Returned Packages: If a shipment is returned to us due to an incorrect address, uncollected package at a local postal hub, or refused delivery, we can reship the order once the package is returned to our facility. Re-shipping costs will apply.

6. Damaged, Missing, or Delayed Shipments

  • Tracking Updates: If your package tracking status has not updated for several days, please contact the shipping carrier or reach out to our customer support team for assistance.

  • Damaged Goods: In the rare event that your package arrives damaged or tampered with, please take clear photos of the damaged outer box and product contents, and contact us within 48 hours of delivery.

  • Lost Packages: A package is considered lost if it exceeds the maximum estimated transit time specified by the courier without tracking updates. We will initiate a formal trace with the carrier and issue a replacement or store credit accordingly.

7. Contact Us

If you have any questions regarding your delivery, tracking numbers, or international shipping restrictions, please reach out to our team: